Make Insurance Easier to Navigate
Why Use a Chatbot for Insurance?

Using Duki’s Chatbot for Insurance helps customers understand complex information, find the right resources, and connect with your team when they are ready.

  1. Connect Prospects With Advisors

    When configured, Duki can help a visitor move from researching insurance to scheduling a conversation with an advisor without starting the journey again elsewhere.

  2. Simplify Policy Information

    Help visitors understand published coverage options, exclusions, deductibles, eligibility information, and insurance terminology using content approved by your business.

  3. Capture Quote Intent

    Duki can display forms inside the conversation to collect contact details and quote interest while intent classification helps identify high-value sales inquiries.

From Questions to Qualified Interest

Support the Insurance Customer Journey

A Chatbot for Insurance can support customers from initial policy research through claims information, advisor contact, and ongoing service questions.

Create an AI Search Experience

Duki can work as an AI search bar, letting visitors ask full questions and find relevant policies, forms, claims information, guides, and website pages conversationally.

Compare Published Policy Options

Help visitors understand differences between plans, coverage features, and services using the insurer’s approved information, without forcing them to compare multiple pages manually.

Speak Instead of Type

Visitors can use voice chat when supported by their browser, giving customers another convenient way to ask about policies, claims processes, or insurance services.

Discover Missing Insurance Content

Knowledge Gap Detection and Duki Insights can reveal unanswered questions, recurring customer needs, and opportunities to improve policy, claims, and service information.

Add an AI Assistant to Your Insurance Website

Turn your policy information, FAQs, services, and support content into a branded AI assistant that helps visitors find answers and connect with your team.

Let's Start

Compare Insurance AI Platforms
Compare AI Chatbot Platforms for Insurance

Compare chatbot platforms that support insurance businesses across customer information, digital service, and day-to-day assistant management.

Feature Duki Kommunicate ChatBot.com
Dedicated AI website search bar ✓ Conversational insurance search X X
Automatic knowledge gap detection ✓ Finds missing insurance content X X
Microsoft Teams integration ✓ Knowledge inside Teams X X
AI prompt quality scoring ✓ Scores assistant prompts X X
Fixed per-message pricing ✓ $0.25 per message X X

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Duki
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Simple Setup

How to Add Duki to Your Insurance Website

Build the assistant around approved insurance information, define its responsibilities and boundaries, then test it against real customer and policyholder journeys.

Define the Assistant’s Role

Set Duki’s tone, languages, insurance use cases, lead categories, escalation rules, and the actions you want available during customer conversations.

Connect Insurance Knowledge

Add policy pages, coverage information, claims guides, FAQs, forms, service pages, documents, approved links, and other information Duki should use.

Test Insurance Journeys

Test policy questions, quote inquiries, claims information, advisor requests, and enabled actions, then refine the knowledge and experience before launching Duki across relevant pages.

Start Building Your Custom Chatbot

Let’s Start

Pay as You Chat!

  • No setup fees
  • Fixed price per message
  • Total flexibility
  • Built to scale
  • No commitments
  • Pay per actual usage
  • Complete transparency
You pay only for what you use – nothing more!

Chatbot – $25 (Per chatbot per month)

Chat Message – $0.25 (Fixed price per message)

Content Crawl – $0.02 (Fixed price per page)

WhatsApp Messages: $0.05 (Fixed price per page)

Get Started
*Offer subject to change without notice, as determined by company policy.
Pepole Asked About

FAQ About Chatbots for Insurance

Duki can answer questions about published policies, coverage information, deductibles, claims procedures, services, forms, contact information, and other approved insurance content connected to its knowledge base.
Yes. Duki can explain differences between published policy options using the information provided by the insurer, helping visitors understand coverage features and find relevant pages without making personalized financial decisions for them.
Duki can display a form directly inside the chat to collect contact details and quote interest, allowing your sales team to receive a more useful inquiry without sending the visitor through unnecessary steps.
Yes. When that action is configured, Duki can help a visitor schedule a meeting or call with the appropriate team directly from the conversation.
Yes. Duki can explain approved information about filing a claim, required documents, procedures, and contact options. Questions requiring personal account access, claim decisions, or professional judgment should follow the appropriate insurer process.
Duki can explain and compare approved policy information, but it will not replace professional insurance advice, underwriting decisions, or claims decisions. The assistant can guide visitors toward relevant information and the appropriate human team when needed.