Stay Close to Every Customer

Make Every WhatsApp Message More Useful

A WhatsApp chatbot makes it easier to handle incoming enquiries, provide consistent information, and keep customers engaged without relying on manual replies for every question.

Be There When They Message

  • Customers expect quick answers when contacting a business on WhatsApp. Duki helps address common questions immediately, even when your team is unavailable.

Keep Information Consistent

  • Give customers answers based on the same approved business information used by your website assistant, without maintaining separate knowledge bases for every channel.

Keep Your Team Connected

  • Manage conversations through Duki and allow a representative to step in when customers need personal attention, clarification, or additional assistance.

From Messages to Meaningful Actions
Help Customers Take the Next Step in WhatsApp

Beyond answering questions, Duki supports AI Agent actions through connected business systems. When enabled for WhatsApp, these tools can help customers complete relevant tasks inside the conversation.

Arrange a Callback

When connected to an appropriate scheduling workflow, Duki can help customers request a callback or arrange a conversation with your team.

Check Request Status

With authorized access to a connected system, Duki can retrieve relevant status information and help customers follow up on existing requests.

Create Support Requests

Through configured support tools, Duki can collect the necessary details and submit customer enquiries to the relevant business workflow.

Schedule Service Visits

When supported by a connected booking system, Duki can help customers arrange service appointments based on available options.

Build a WhatsApp Chatbot That Knows Your Business

Give customers helpful answers, easier access to your team, and a more connected messaging experience powered by your business knowledge.

Let's Start

More Value in Every Conversation
Bring More Intelligence to Customer Messaging

Duki’s WhatsApp chatbot helps businesses handle everyday customer needs while connecting conversations to approved knowledge, relevant assistance, and opportunities for improvement.

  1. Business-Based Answers

    Respond to questions about services, policies, delivery, opening hours, and more using information your business has approved.

  2. Product Guidance

    Help customers understand available products or services and discover relevant options based on the information you provide.

  3. Lead Intent Detection

    Identify whether customers are interested in buying, requesting support, booking a service, or contacting your team.

  4. Personal Assistance

    Allow team members to take over conversations when a request needs human judgment, follow-up, or individual attention.

  5. Multilingual Conversations

    Support customers in different languages, including Hebrew and Arabic, so more people can communicate naturally with your business.

  6. Conversation Summaries

    Keep useful summaries of customer interactions to make it easier for your team to understand previous questions and requests.

  7. Knowledge Gap Detection

    Discover missing information and unanswered questions through Duki’s knowledge analysis capabilities, helping you improve the information available to customers.

  8. Actionable AI Insights

    Use Duki Insights to identify recurring customer interests, improve your business content, and refine the assistant experience.

Simple Setup

How to Set Up Duki for WhatsApp

Prepare your assistant, connect your business information, and configure the WhatsApp experience around the conversations your customers need.

Create Your Duki Assistant

Set up your assistant with the right communication style, language preferences, and instructions for handling incoming customer enquiries.

Prepare Your Business Knowledge

Connect your website information, documents, FAQs, product details, and policies so Duki can provide relevant and consistent answers.

Activate Your WhatsApp Channel

Set up your managed business WhatsApp channel through Duki, test incoming messages, and configure human intervention where needed.

Connect Your WhatsApp

Let’s Start

Discover the Duki Difference
Compare WhatsApp Chatbot Features

See how Duki’s documented AI capabilities compare with WhatsApp automation platforms, from business knowledge to assistant optimization.

Feature Duki Replio Starter WabaCRM Keyword Bot
Natural Language AI Replies ✓ Answers open questions X X
Business Knowledge-Based Answers ✓ Uses your approved content X X
AI Lead Intent Classification ✓ Identifies customer needs X X
Contextual Product Recommendations ✓ Suggests relevant products X X
Multilingual AI Conversations ✓ Including Hebrew & Arabic X X

Duki
✓ Answers open questions
Replio Starter
WabaCRM Keyword Bot

Duki
✓ Uses your approved content
Replio Starter
WabaCRM Keyword Bot

Duki
✓ Identifies customer needs
Replio Starter
WabaCRM Keyword Bot

Duki
✓ Suggests relevant products
Replio Starter
WabaCRM Keyword Bot

Duki
✓ Including Hebrew & Arabic
Replio Starter
WabaCRM Keyword Bot

Pay as You Chat!

  • No setup fees
  • Fixed price per message
  • Total flexibility
  • Built to scale
  • No commitments
  • Pay per actual usage
  • Complete transparency
You pay only for what you use – nothing more!

Chatbot – $25 (Per chatbot per month)

Chat Message – $0.25 (Fixed price per message)

Content Crawl – $0.02 (Fixed price per page)

WhatsApp Messages: $0.05 (Fixed price per page)

Get Started
*Offer subject to change without notice, as determined by company policy.

Pepole Asked About

FAQ About WhatsApp Chatbot

Duki uses your approved business knowledge and configured instructions to respond to incoming messages. It can help customers find information about your products, services, policies, and other common questions without waiting for a manual reply.
Yes. Duki’s managed WhatsApp channel supports human intervention and handoff, allowing your team to provide personal assistance when a customer needs more than an automated response.
Yes. Duki’s WhatsApp service uses the same core prompt and knowledge base as your website assistant, helping you maintain consistent answers without creating separate content for each channel.
Duki supports intent classification and lead capture. These capabilities help businesses understand what customers are looking for and collect relevant information, subject to the features enabled for their WhatsApp setup.
You need a Duki assistant with your approved business knowledge and an eligible business WhatsApp setup. Activation and available functionality depend on the WhatsApp channel configuration for your account.
Duki supports configured actions through connected business systems. Whether these actions can be performed directly from WhatsApp depends on the tools, permissions, and channel capabilities enabled for your setup.

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