Better Support Starts Here

Stop Making Customers Search for Help

An AI customer service chatbot makes assistance easier to access, whether customers need a quick answer, guidance through a process, or help with an existing request.

Get Answers Faster

  • Give customers immediate answers to questions about your services, policies, products, and procedures without making them search through multiple help pages.

Reduce Support Work

  • Automate answers to common questions and routine requests, reducing the repetitive workload associated with everyday customer enquiries.

Always Available

  • Let customers find information and get assistance outside business hours, including evenings, weekends, and holidays.

The Customers Requests
Handle Everyday Customer Service Questions

From delivery questions to account problems, Duki uses your approved information to guide customers through common situations and help them find the next step.

Orders and Deliveries

Explain shipping options, delivery estimates, tracking procedures, and what customers should do when an order is delayed.

Returns and Exchanges

Help customers understand return policies, eligibility requirements, exchange procedures, and the steps needed to submit a request.

Account Assistance

Guide customers through account access instructions, password recovery procedures, subscription settings, and common account questions.

Product Troubleshooting

Help customers work through common product or service issues using approved instructions, troubleshooting guides, and support documentation.

Beyond Providing Answers

Support Agent That Takes Action

An AI customer service chatbot can do more than explain a process. With configured AI Agent actions and authorized business-system connections, Duki can help customers complete practical support tasks during the conversation.

Check Request Status

When connected to your service management system, Duki can retrieve permitted information about an existing support request and provide its current status.

Open Support Tickets

Collect issue details and create a support ticket through an approved workflow, without making customers complete a separate form.

Submit Return Requests

Through a connected order or returns system, Duki can help customers provide the information needed to initiate an eligible return request.

Update Customer Details

When supported by your connected systems and permissions, Duki can help customers update relevant contact or service information.

Make Customer Support Work Smarter

Give customers faster answers, make everyday problems easier to solve, and reduce repetitive work with an AI assistant built around your business knowledge.

Let's Start

Smarter Support Behind the Scenes
Why Use Duki as Your AI Customer Service Chatbot

Duki brings together customer service automation, business knowledge, and conversation insights to help you improve the support experience over time.

  1. Answers From Your Knowledge

    Use your support articles, FAQs, policies, website pages, and approved documents to provide answers grounded in your business information.

  2. Natural Follow-Up Questions

    Let customers explain their problems in their own words, ask for clarification, and continue the conversation without following a fixed list of questions.

  3. AI Help Center Search

    Make support information easier to discover with conversational website search that helps customers find relevant guides, pages, and answers.

  4. Support Intent Detection

    Automatically identify conversations related to customer support, general questions, sales, or other enquiry types.

  5. Conversation Records

    Review previous customer conversations to understand what was asked, how the assistant responded, and which information was provided.

  6. Customer Feedback Ratings

    Collect feedback on chatbot conversations to understand how customers evaluate their experience and identify opportunities for improvement.

  7. Unanswered Question Tracking

    Discover questions your assistant could not answer and identify missing support information that should be added to your knowledge base.

  8. Conversation Insights

    Use Duki Insights to understand recurring customer questions, review conversation trends, and receive practical recommendations for improving your assistant.

Simple Setup

Set Up Duki for Customer Service

Create an assistant that understands your support content, follows your service guidelines, and provides useful answers to everyday customer questions.

Add Your Support Knowledge

Provide your FAQs, help center articles, troubleshooting instructions, service policies, and other approved information customers regularly need.

Define Your Support Rules

Set the assistant’s communication style, response instructions, and boundaries. Configure any permitted service actions through your connected business tools.

Test and Improve

Test common support scenarios, review the responses, and launch Duki on your website. Use conversation feedback and knowledge-gap insights to refine the experience.

Build Your Support Chatbot

Let’s Start
Support Across Different Channels

Bring Customer Support to Every Channel

Make customer service accessible wherever your customers reach you. Explore Duki’s website and messaging integrations to provide helpful answers and consistent support using your business knowledge.

Website Widget

WhatsApp

Instagram

Facebook Messenger

WordPress

Shopify

Explore All Integrations

Pay as You Chat!

  • No setup fees
  • Fixed price per message
  • Total flexibility
  • Built to scale
  • No commitments
  • Pay per actual usage
  • Complete transparency
You pay only for what you use – nothing more!

Chatbot – $25 (Per chatbot per month)

Chat Message – $0.25 (Fixed price per message)

Content Crawl – $0.02 (Fixed price per page)

WhatsApp Messages: $0.05 (Fixed price per page)

Get Started
*Offer subject to change without notice, as determined by company policy.

Pepole Asked About

FAQ About AI Customer Service Chatbots

No. Duki uses conversational AI to understand questions and respond using your approved business knowledge. Customers can describe an issue naturally, ask follow-up questions, and receive relevant information without following a rigid chatbot script.
Duki can provide general information about order tracking and support procedures from your knowledge base. To retrieve live information about a specific order or ticket, it needs an authorized connection to the relevant business system and an appropriately configured action.
Yes. Duki can explain your return conditions, refund eligibility rules, required documents, and request procedures using your approved policies. Processing or approving a refund is a separate action that requires the appropriate connected system, permissions, and configuration.
Update the relevant information in Duki’s knowledge base whenever your policies, products, or service procedures change. You can then test common customer questions to confirm the assistant is using the latest approved information.
Duki’s knowledge-gap detection helps identify questions the assistant could not answer. You can review those questions, add the missing information, and improve the assistant’s responses over time rather than relying on unsupported answers.
Duki Insights analyzes conversation activity to highlight recurring questions, customer needs, and opportunities to improve your support content. Combined with conversation history and customer ratings, these insights help you understand where the experience needs attention.