Hotel Chatbot for Guest Support

A Hotel Chatbot gives travelers an easier way to explore rooms, ask about amenities and policies, and move toward a reservation without searching through the entire hotel website. Duki can answer from your hotel knowledge and support useful actions, including moving a guest from a room enquiry directly toward booking.

Convert Booking Interest

Why Use a Hotel Chatbot?

Duki’s Hotel Chatbot helps travelers get the information they need at the moment they are deciding where to stay, while giving existing guests faster access to hotel information and services.

Convert Booking Interest

  • Travelers often have questions before they are ready to reserve. Duki can answer questions about rooms, amenities, policies, facilities, location, and other hotel information while keeping the guest engaged on your website.

Reduce Front Desk Load

  • Let Duki handle repetitive questions about check-in, check-out, breakfast, parking, Wi-Fi, pets, facilities, and hotel policies, giving your team more time for guests who need personal attention.

Turn Enquiries Into Bookings

  • Duki can move travelers from a room or service question to the next step, including a booking or other relevant hotel action, directly from the conversation.

From Search to Booking
Create a Smoother Guest Journey

Give travelers a smoother path from room research to reservation, while making essential hotel information easy to access before and during their stay.

  1. Find the Right Room

    Help travelers discover relevant rooms, services, and hotel information based on what they are looking for.

  2. Book Rooms in Chat

    Duki can help guests complete a reservation directly from the conversation, without sending them through a long search or booking journey.

  3. Answer Guest Questions

    Provide instant answers about facilities, policies, dining, parking, check-in, amenities, and other approved hotel information.

  4. Search Hotel Content

    Duki can work as an AI search bar, letting travelers find rooms, services, policies, and pages using natural-language questions.

  5. Speak Instead of Type

    Guests can use voice when their browser supports it, giving travelers another natural way to ask questions.

  6. Find Content Gaps

    Identify unanswered guest questions and missing information so your team can improve the content travelers actually need.

  7. Capture Guest Intent

    Use conversational forms and intent classification to identify booking interest, service enquiries, and other valuable guest needs.

  8. Support Social Guests

    Use the same hotel knowledge across your website, Instagram, and Facebook without rebuilding the chatbot knowledge separately for each channel. Duki also supports WhatsApp.

Add an AI Assistant to Your Hotel Website

Turn your hotel content into a branded AI assistant that helps guests find information, ask questions, and connect with your team.

Let's Start
Simple Setup

How to Add Duki to Your Hotel Website

Build Duki around the questions, information, and actions travelers need before and during their stay.

Define Guest Journeys

Set Duki’s role for booking enquiries, guest support, lead capture, languages, and relevant hotel actions.

Add Hotel Knowledge

Connect room pages, amenities, policies, FAQs, services, facilities, documents, and other approved hotel content.

Test Guest Scenarios

Test booking questions, hotel policies, service requests, and enabled actions, then refine the experience before launch.

Start Building Your Custom Chatbot

Let’s Start

Compare Hotel Chatbot
Compare AI Chatbot Platforms for Hotel

Compare Duki with hotel chatbot platforms designed to help properties answer traveler questions, support guests, and improve digital communication.

Feature Duki GuestChat HelloShift
AI website search mode ✓ Conversational hotel search X X
Social shared knowledge ✓ Same knowledge on social X X
Browser voice chat ✓ Guests can speak X X
AI Prompt Builder ✓ Builds optimized prompts X X
Fixed per-message pricing ✓ $0.25 per message X X

Duki
✓ Conversational hotel search
GuestChat
HelloShift

Duki
✓ Same knowledge on social
GuestChat
HelloShift

Duki
✓ Guests can speak
GuestChat
HelloShift

Duki
✓ Builds optimized prompts
GuestChat
HelloShift

Duki
✓ $0.25 per message
GuestChat
HelloShift

Pay as You Chat!

  • No setup fees
  • Fixed price per message
  • Total flexibility
  • Built to scale
  • No commitments
  • Pay per actual usage
  • Complete transparency
You pay only for what you use – nothing more!

Chatbot – $25 (Per chatbot per month)

Chat Message – $0.25 (Fixed price per message)

Content Crawl – $0.02 (Fixed price per page)

WhatsApp Messages: $0.05 (Fixed price per page)

Get Started
*Offer subject to change without notice, as determined by company policy.
Pepole Asked About

FAQ About AI Hotel Chatbot

Yes. Travelers can ask about rooms, amenities, location, facilities, policies, and other approved hotel information while deciding whether the property fits their stay.
Yes. Duki can support configured business actions, allowing a hotel to create a more direct journey from a room enquiry to the appropriate booking step.
Yes. Hotels can provide Duki with information about check-in, check-out, parking, pets, breakfast, facilities, cancellation policies, and other common guest topics.
Yes. Duki can answer approved questions about hotel services, facilities, opening hours, and other stay-related information. Relevant service actions can also be configured when supported by the hotel setup.
Yes. Instagram and Facebook can use the same knowledge base as the website assistant, helping the hotel maintain consistent answers without rebuilding the chatbot knowledge for each social channel.
Yes. Duki can identify unanswered questions and knowledge gaps, while Duki Insights can surface conversation trends, guest needs, performance information, and opportunities to improve your content.