Built to Support Hotel Guests

Why Use a Hotel Chatbot?

Give potential guests faster access to useful hotel information while reducing repetitive questions for your team.

Make Hotel Information Easier to Find

  • Guests can ask questions about check-in, breakfast, parking, amenities, room information, policies, location, and other details instead of searching through multiple hotel pages.

Support Booking Decisions

  • Help potential guests understand your rooms, services, facilities, policies, and relevant offers before they decide whether to book.

Reduce Repetitive Guest Questions

  • A hotel customer service chatbot can answer common questions around the clock, helping your reception and reservations teams focus on conversations that require personal assistance. Duki supports 24/7 answers based on the hotel knowledge you provide.
Turn Your Hotel Knowledge Into Guest Support

Improve the Online Shopping Experience

Duki helps hotels make their existing information easier to access while turning guest conversations into useful insights and opportunities.

Create an AI Search Experience

Use Duki as an AI search bar on selected hotel pages so visitors can search your website through natural questions instead of relying only on traditional navigation.

Guide Guests to Relevant Information

Recommend relevant rooms, services, spa pages, dining information, articles, policies, and other hotel content based on what each visitor is asking about.

Identify Booking and Guest Intent

Duki can classify conversations by intent, including Booking, Sales, Support, and General Questions, helping hotel teams understand why visitors are getting in touch.

Find Missing Hotel Information

Knowledge Gap Detection identifies questions Duki could not answer, while AI Insights can surface conversation trends, customer needs, and recommendations for improving your content and assistant.

Add an AI Assistant to Your Hotel Website

Turn your hotel content into a branded AI assistant that helps guests find information, ask questions, and connect with your team.

Let's Start
Simple Setup

How to Add Duki to Your Hotel Website

Create your assistant, add your hotel knowledge, customize the experience, and test it with the questions your guests actually ask.

Create and Define

Create your Duki project and define how the assistant should communicate with potential and existing guests, including its language, personality, tone, and instructions.

Add Hotel Knowledge

Add your hotel website, FAQs, documents, links, policies, room information, amenity details, dining information, and other approved content Duki should use when answering questions.

Customize, Test, and Launch

Customize the assistant to match your hotel brand, test realistic guest questions, refine its knowledge and instructions, and embed it on the relevant website pages.

Start Building Your Custom Chatbot

Let’s Start

Pay as You Chat!

  • No setup fees
  • Fixed price per message
  • Total flexibility
  • Built to scale
  • No commitments
  • Pay per actual usage
  • Complete transparency
You pay only for what you use – nothing more!

Chatbot – $25 (Per chatbot per month)

Chat Message – $0.25 (Fixed price per message)

Content Crawl – $0.02 (Fixed price per page)

WhatsApp Messages: $0.05 (Fixed price per page)

Get Started
*Offer subject to change without notice, as determined by company policy.

Pepole Asked About

FAQ About AI Hotel Chatbot

A hotel chatbot is a conversational assistant that helps website visitors and guests find information about a hotel through natural questions. It can make details such as amenities, policies, check-in information, services, and room information easier to access.
Yes. Duki can answer questions using the hotel website content, FAQs, documents, links, policies, and other approved information added to its knowledge base.
Yes. Duki can explain approved information about rooms, amenities, policies, services, and other details that may help a visitor make a booking decision. It can also identify Booking intent and transfer conversations to your team when needed.
Yes. Duki supports multilingual conversations so visitors can communicate in their own language while the assistant answers using the hotel knowledge provided to it.
Yes. Duki supports human handoff, allowing a hotel team member to continue the conversation when personal assistance is required.
No. Duki is currently an informational and customer-service assistant rather than an autonomous hotel booking agent. It can answer booking-related questions, guide visitors toward relevant information, capture inquiries, and transfer conversations, but it should not be presented as creating, changing, or cancelling reservations itself.