Make Every DM Count

Don't Let Instagram Customers Wait

A chatbot for Instagram helps you respond to interested followers, answer their questions, and keep conversations moving without having to manage every message yourself.

Answer DMs Anytime

  • Customers ask about prices, availability, and services at all hours. Duki uses your approved business knowledge to answer questions, even when your team is offline.

Keep Buyers Engaged

  • Give potential customers useful information while they're considering a purchase, rather than leaving their questions unanswered until someone can reply.

Save Time on Replies

  • Stop spending hours answering the same questions. Let Duki handle routine enquiries so your team can focus on other work.

From Questions to Actions
Help Followers Get Things Done in Chat

Duki’s chatbot for Instagram can support AI Agent actions through connected business systems when those actions are enabled for the Instagram channel.

Book Consultations

Connect a booking system to help interested customers schedule consultations or appointments during a conversation.

Check Order Status

When connected to an authorized order system, Duki can help customers check the progress of an existing order.

Share Special Offers

Use configured promotional workflows to provide approved coupons or offers when customers ask about available deals.

Submit Service Requests

Collect customer details and submit relevant service requests through connected business workflows.

Make Instagram DMs Easier to Manage

Give followers helpful answers, product guidance, and faster responses without spending hours handling the same customer questions.

Let's Start

Make More of Every DM
Answer Questions That Lead to Sales

With a chatbot for Instagram, you can help followers find answers, explore your offers, and share what they’re looking for without constant manual replies.

  1. Product Information

    Answer questions about prices, sizes, features, availability, and other product details using your approved business information.

  2. Product Suggestions

    Recommend relevant products or services based on what customers ask during their conversations.

  3. Lead Capture

    Collect contact details and identify interested customers who want to know more about your products or services.

  4. Service Enquiries

    Explain available services, packages, pricing, and other details customers need before making a decision.

  5. Multilingual Replies

    Answer customers in multiple languages, including Hebrew and Arabic, using the same business knowledge.

  6. Consistent Answers

    Use the same knowledge base as your website chatbot, without creating and maintaining separate business information for Instagram.

  7. Knowledge Gap Detection

    Identify unanswered questions and missing information so you can improve the knowledge available to Duki.

  8. Conversation History

    Review past conversations to understand what customers ask, which topics come up most, and how Duki responded.

Simple Setup

How to Add Duki to Instagram

Prepare your assistant, use your existing business knowledge, and connect your Instagram account to start answering customer messages.

Create Your AI Assistant

Choose the assistant’s tone, language, and instructions for handling customer questions and sales enquiries.

Add Your Business Knowledge

Use your website content, product information, services, FAQs, and policies to prepare relevant answers for Instagram customers.

Connect and Test

Connect your supported Instagram professional account, configure the required messaging permissions, and test common customer questions before launch.

Connect Your Instagram to Duki

Let’s Start

See What Makes Duki Different
Compare Instagram Chatbot Features

See how Duki’s conversational AI differs from Instagram automation tools that use predefined messages and keyword-based replies.

Feature Duki ReplyRush CreatorFlow
Answers Open-Ended DMs ✓ Natural language replies X X
Uses Business Knowledge in DMs ✓ Shared knowledge base X X
Contextual Product Suggestions ✓ Relevant recommendations X X
AI Lead Intent Classification ✓ Understands customer needs X X
Answers Unplanned Follow-Ups ✓ Conversational AI responses X X

Duki
✓ Natural language replies
ReplyRush
CreatorFlow

Duki
✓ Shared knowledge base
ReplyRush
CreatorFlow

Duki
✓ Relevant recommendations
ReplyRush
CreatorFlow

Duki
✓ Understands customer needs
ReplyRush
CreatorFlow

Duki
✓ Conversational AI responses
ReplyRush
CreatorFlow

Pay as You Chat!

  • No setup fees
  • Fixed price per message
  • Total flexibility
  • Built to scale
  • No commitments
  • Pay per actual usage
  • Complete transparency
You pay only for what you use – nothing more!

Chatbot – $25 (Per chatbot per month)

Chat Message – $0.25 (Fixed price per message)

Content Crawl – $0.02 (Fixed price per page)

WhatsApp Messages: $0.05 (Fixed price per page)

Get Started
*Offer subject to change without notice, as determined by company policy.

Pepole Asked About

FAQ About Instagram Chatbots

Yes. Duki can respond to incoming Instagram messages using your approved business knowledge. Customers can ask about products, services, pricing, and other details without waiting for someone from your team to reply.
No. Duki uses the same business knowledge as your website assistant, so you don’t need to upload and maintain your product or service information separately for Instagram.
Yes. Duki can suggest relevant products or services based on what customers ask and the information available in your business knowledge base.
Duki supports appointment-related actions through connected business systems. Whether customers can complete a booking directly from Instagram depends on the tools and permissions enabled for your setup.
Yes. Customers can ask about a product, then continue with questions about pricing, features, availability, or alternatives. Duki uses your approved business knowledge to provide relevant answers throughout the conversation.
Duki’s Instagram integration supports customer conversations through Instagram messaging. Comment-to-DM automation and Story mention triggers are separate capabilities whose availability should be confirmed for your configuration.