Built to Support Technical Questions

Why Use an IT Support Chatbot?

Make technical information easier to access while reducing repetitive questions for your support team.

Reduce Repetitive Support Questions

  • Help users find answers to common setup, configuration, troubleshooting, compatibility, and policy questions before they need to contact your support team.

Make Technical Documentation Easier to Use

  • Instead of expecting users to search through help centers, manuals, FAQs, and long documentation pages, let them ask natural questions and receive relevant information from your approved support content. Duki can answer from website content, documents, FAQs, and other connected knowledge.

Escalate When Human Help Is Needed

  • Not every technical problem can be solved with documentation. Duki supports human handoff, allowing users to move from AI assistance to your support team when an issue requires personal investigation or expertise.
Across the Support Journey

Turn Your IT Knowledge Into Faster Support

Duki makes your technical knowledge easier to access while helping your team understand what users are asking and where your support content can be improved.

Create an AI Search Experience

Use Duki as an AI search bar on selected support or documentation pages so users can search technical content through natural questions instead of relying only on menus and traditional keyword search. Duki lets businesses choose between a chat widget and AI search-bar experience.

Give Source-Backed Answers

Duki answers from the knowledge base you provide and can show clear source citations, helping users understand where technical information comes from and giving them relevant material to review in more detail.

Understand Support Intent

Duki automatically classifies conversations by intent, including Support and General Questions, helping teams understand why users are contacting them and which conversations may require follow-up.

Find Missing Support Information

Knowledge Gap Detection identifies unanswered questions and missing content, while Duki Insights provides conversation trends, customer needs, and recommendations that can help improve both your technical documentation and support experience. Duki’s internal product information also confirms unanswered-question reporting, conversation analysis, and content recommendations.

Add an AI Assistant to Your IT Support Experience

Turn your technical documentation, FAQs, troubleshooting guides, and support content into a branded AI assistant that helps users find answers faster.

Let's Start
Simple Setup

How to Add Duki to Your IT Support Website

Create your assistant, connect your technical knowledge, define its support role, and test it with the questions your users actually ask.

Define the Support Role

Create your Duki project and define the assistant’s role, language, tone, and instructions, including which technical questions it should answer and when users should be directed to your support team.

Connect Your IT Knowledge

Add help articles, troubleshooting guides, setup instructions, technical documentation, FAQs, policies, links, and other approved support information Duki should use when answering questions.

Test, Launch, and Improve

Test realistic technical questions, review the answers and sources, refine your knowledge and prompt, and add Duki to your website with a script tag. Continue improving the experience using unanswered questions and conversation insights.

Start Building Your Custom Chatbot

Let’s Start

Pay as You Chat!

  • No setup fees
  • Fixed price per message
  • Total flexibility
  • Built to scale
  • No commitments
  • Pay per actual usage
  • Complete transparency
You pay only for what you use – nothing more!

Chatbot – $25 (Per chatbot per month)

Chat Message – $0.25 (Fixed price per message)

Content Crawl – $0.02 (Fixed price per page)

WhatsApp Messages: $0.05 (Fixed price per page)

Get Started
*Offer subject to change without notice, as determined by company policy.

Pepole Asked About

FAQ About IT Support Chatbots

An IT support chatbot is a conversational assistant that helps users find technical information through natural questions. It can make troubleshooting guides, setup instructions, FAQs, policies, and other support documentation easier to access.
Yes. Duki can answer questions using the technical documentation, FAQs, website content, links, and other approved knowledge connected to the assistant. Its answers are grounded in the information your business provides.
Duki can guide users through troubleshooting information that exists in your approved knowledge base, such as documented setup steps, known issues, configuration instructions, and support guides. It should not be presented as independently inspecting a user’s device or system.
Yes. Duki can answer from your knowledge base and recommend relevant knowledge articles and related content based on each conversation. It can also be displayed as an AI search bar for conversational navigation through your support content.
Yes. Duki supports human handoff, allowing the conversation to move to your support team when a technical question requires personal assistance or investigation.
Duki should not currently be positioned as an autonomous IT support agent that independently performs actions inside user accounts or systems. Its core role is to provide information from the knowledge supplied to it, answer complex questions, guide users toward relevant resources, and involve a human when necessary.

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