Built to Support Retail Shoppers

Why Use a Retail Chatbot?

Make product and store information easier to access while helping shoppers move from questions to the right next step.

Simplify Product Discovery

  • Shoppers can ask natural questions about products, features, sizes, materials, policies, services, and other published information instead of searching across multiple pages.

Guide Shoppers to Relevant Products

  • Help visitors discover products and related pages that match what they are looking for. Duki can recommend products, services, knowledge articles, and other relevant content based on each conversation.

Capture Valuable Shopper Intent

  • Use smart forms and automatic intent classification to identify sales, support, and other inquiries, giving your team more context about what visitors need.
Across the Online Retail Journey

Turn Your Retail Content Into Shopper Support

Duki makes your product and business information easier to access while helping your team understand what shoppers are asking, searching for, and struggling to find.

Create an AI Search Experience

Use Duki as an AI search bar on selected retail pages so shoppers can search your website through natural questions instead of relying only on menus, filters, and traditional keyword search.

Recommend Relevant Products and Content

Guide shoppers toward relevant products, category pages, buying guides, services, articles, and other useful content based on their conversation and the information connected to Duki.

Understand Shopper Intent

Duki can automatically classify conversations as Sales, Support, Booking, or General Questions, helping retail teams understand why visitors are contacting the business.

Find Missing Retail Information

Duki’s Knowledge Gap Detection identifies unanswered questions and missing content, while AI Insights analyzes conversations and provides practical recommendations for improving the website and assistant experience. Duki’s internal product information also confirms unanswered-question reporting, conversation analysis, content recommendations, and Search Display functionality.

Add an AI Assistant to Your Retail Website

Turn your product, policy, FAQ, and business content into a branded AI assistant that helps shoppers find information and connect with your team.

Let's Start
Simple Setup

How to Add Duki to Your Retail Website

Create your assistant, connect your retail knowledge, customize the experience, and test it with the questions your shoppers actually ask.

Create and Define

Create your Duki assistant and define its language, personality, tone, and instructions for conversations with shoppers and customers. Duki supports self-service creation and brand customization.

Add Retail Knowledge

Connect product information, category pages, store details, FAQs, policies, services, guides, documents, and other approved knowledge you want Duki to use when answering questions. Duki answers from the knowledge supplied by the business.

Customize, Test, and Launch

Customize Duki to match your retail brand, test realistic shopper questions, improve its knowledge and instructions, and place the assistant on the website pages where it can provide the most value. Duki’s public site describes setup as a quick, self-service process.

Start Building Your Custom Chatbot

Let’s Start

Pay as You Chat!

  • No setup fees
  • Fixed price per message
  • Total flexibility
  • Built to scale
  • No commitments
  • Pay per actual usage
  • Complete transparency
You pay only for what you use – nothing more!

Chatbot – $25 (Per chatbot per month)

Chat Message – $0.25 (Fixed price per message)

Content Crawl – $0.02 (Fixed price per page)

WhatsApp Messages: $0.05 (Fixed price per page)

Get Started
*Offer subject to change without notice, as determined by company policy.

Pepole Asked About

FAQ About Retail Chatbots

A retail chatbot is a conversational website assistant that helps shoppers find and understand product, store, service, and policy information through natural questions.
Yes. When product descriptions, specifications, FAQs, guides, and other relevant information are connected to Duki, it can use that approved knowledge to answer shoppers’ questions.
Yes. Duki includes Smart Recommendations that can suggest relevant products, services, knowledge-base articles, and related content based on each conversation.
Yes. Retailers can provide Duki with approved information about returns, delivery, store services, FAQs, policies, and other business details for the assistant to use when answering visitors.
Yes. Duki supports smart pop-up forms, lead capture, intent classification, and human handoff, helping retailers collect customer information and identify conversations that require sales or support follow-up.
No. Duki should currently be positioned as an informational and customer-service assistant rather than an autonomous retail agent. It can answer questions, recommend relevant products or pages, capture inquiries, and direct shoppers toward the right next step, but it should not be presented as independently adding items to carts, processing returns, changing orders, or completing transactions.