Retail Chatbot

A Retail Chatbot can act like a digital store associate, helping shoppers find products, understand store information, and take the next step without waiting for staff. Duki can recommend relevant products, answer from your retail knowledge, and perform useful actions such as adding an item to the cart or providing a configured coupon.

Built to Support Retail Shoppers

Why Use a Retail Chatbot?

Duki’s Retail Chatbot gives customers instant help while they browse, making it easier to choose products, understand store information, and act on purchase intent.

Guide Better Product Choices

  • Help shoppers narrow down products by need, preference, budget, size, style, or use case using your approved product information.

Reduce Repeat Questions

  • Answer common questions about delivery, returns, store hours, services, policies, and products without relying on staff for every request.

Turn Interest Into Sales

  • Move shoppers from product questions to useful actions, including adding an item to their cart or receiving a relevant offer.
Across the Online Retail Journey

Create a Smarter Retail Experience

A Retail Chatbot can support shoppers from their first product question through purchase intent, while making your store knowledge easier to access across every interaction.

Recommend Products

Guide shoppers toward relevant products using their needs, preferences, and the approved product information connected to Duki.

Add Items to Cart

Let shoppers move from product discovery to adding a relevant item to their cart without searching for it again.

Share Retail Offers

When configured, Duki can provide relevant coupons or promotions directly in the conversation at the right moment.

Spot Content Gaps

Identify unanswered shopper questions and missing information so your team knows which retail content needs improvement.

Add an AI Assistant to Your Retail Website

Turn your product, policy, FAQ, and business content into a branded AI assistant that helps shoppers find information and connect with your team.

Let's Start
Simple Setup

How to Add Duki to Your Retail Website

Build the experience around the questions shoppers ask, the products you sell, and the actions that help customers move forward.

Define Retail Goals

Set how Duki should support product discovery, shopper questions, promotions, lead capture, and relevant shopping actions.

Add Store Knowledge

Connect product pages, FAQs, policies, store information, buying guides, services, locations, and other approved retail content.

Test Shopper Journeys

Test product searches, store questions, recommendations, offers, and enabled actions, then refine the experience before launch.

Start Building Your Custom Chatbot

Let’s Start

Compare Retail AI Chatbot
Compare AI Chatbot Platforms for Retail

Compare Duki with AI chatbot platforms used by retail businesses and see how their capabilities differ across shopper experience and assistant management.

Feature Duki Mika CustomGPT.ai
Retail Actions in Chat ✓ Takes actions for shoppers X X
Knowledge gap detection ✓ Finds missing store content X X
Browser voice chat ✓ Shoppers can speak X X
Dedicated AI search bar ✓ Conversational store search X X
Fixed per-message pricing ✓ $0.25 per message X X

Duki
✓ Takes actions for shoppers
Mika
CustomGPT.ai

Duki
✓ Finds missing store content
Mika
CustomGPT.ai

Duki
✓ Shoppers can speak
Mika
CustomGPT.ai

Duki
✓ Conversational store search
Mika
CustomGPT.ai

Duki
✓ $0.25 per message
Mika
CustomGPT.ai

Pay as You Chat!

  • No setup fees
  • Fixed price per message
  • Total flexibility
  • Built to scale
  • No commitments
  • Pay per actual usage
  • Complete transparency
You pay only for what you use – nothing more!

Chatbot – $25 (Per chatbot per month)

Chat Message – $0.25 (Fixed price per message)

Content Crawl – $0.02 (Fixed price per page)

WhatsApp Messages: $0.05 (Fixed price per page)

Get Started
*Offer subject to change without notice, as determined by company policy.
People Asked About

FAQ About Retail Chatbots

Yes. Shoppers can explain what they need, and Duki can use your approved product information to recommend relevant options and explain important differences.
Yes. When the action is enabled, Duki can move a shopper from product discovery to adding the relevant item directly to their cart. Duki’s current Ecommerce page documents this shopping action.
Duki can support configured retail actions, including offering relevant coupons when that capability is enabled for the business.
Yes. Retailers can provide information about locations, opening hours, services, policies, collections, and other store details for Duki to use when answering shoppers.
Yes. Duki can extend the same business knowledge to Instagram and Facebook, so retailers do not need to rebuild separate chatbot knowledge for those channels. WhatsApp is also supported.
Duki can identify unanswered questions and knowledge gaps, while AI Insights can surface shopper needs, conversation trends, and practical opportunities to improve your content and assistant experience.