AI Chatbot for Ecommerce

An AI Chatbot for Ecommerce can turn product discovery into a conversation instead of a long search. Duki answers from your store knowledge, recommends relevant products, and can perform shopping actions such as adding the right product directly to a customer’s cart.

Built to Support Online Shopping

Why Use an AI Chatbot for Ecommerce?

Duki’s AI Chatbot for Ecommerce helps shoppers find, understand, compare, and act on product information without navigating the store alone.

Help Shoppers Find Products

Customers can describe what they need in natural language. Duki uses your store information to identify relevant products, recommend options, and guide shoppers toward the right choice.

Turn Search Into Conversation

Duki can also work as an AI search bar, helping shoppers search by need, preference, use case, budget, or question instead of relying only on product names and keywords.

Turn Questions Into Actions

Duki can do more than provide information. A shopper can ask for a suitable product and have Duki add the relevant item directly to their cart without manually searching for it.

Support the Entire Ecommerce Journey

An AI Chatbot for Ecommerce should help before, during, and after product discovery while giving the business useful information from customer conversations.

  1. From Question to Cart

    Shoppers can move from a question to the next step in the same conversation, including adding a relevant product directly to their cart.

  2. Store Knowledge Answers

    Duki answers questions about products, shipping, returns, sizing, specifications, policies, and other approved ecommerce information.

  3. Speak Instead of Type

    Shoppers can use voice when their browser supports it, making product discovery and support conversations faster and more natural.

  4. Find & Compare Products

    Help shoppers find suitable products and compare relevant options using your product descriptions, specifications, and store knowledge.

  5. Find Content Gaps

    Duki identifies unanswered questions and knowledge gaps, helping you understand what information shoppers are struggling to find.

  6. Support Across Channels

    Support customers across WhatsApp, Instagram, and Facebook while extending the same business knowledge beyond your website.

  7. Search the Store Naturally

    Duki can work as an AI search bar, letting shoppers find products and pages by describing what they need in natural language.

  8. Capture Buying Intent

    Use conversational forms and intent classification to identify interested shoppers, collect relevant details, and turn product questions into qualified opportunities.

Build an Ecommerce Chatbot for Your Store

Give shoppers one place to discover products, get answers, receive recommendations, and complete useful shopping actions through conversation.

Let's Start
Simple Setup

How to Add Duki to Your Ecommerce Website

Create your ecommerce assistant, connect your approved store knowledge, customize the experience, and test how it handles real product questions and shopping actions.

Define Your Shopping Assistant

Set Duki’s ecommerce role, communication style, languages, instructions, product discovery behavior, customer support goals, and the shopping actions you want available.

Add Your Store Knowledge

Connect product pages, categories, FAQs, shipping information, return policies, documents, links, and other approved ecommerce content Duki should use when helping shoppers.

Customize, Test, and Launch

Match Duki to your brand, test real product searches, questions, recommendations, and enabled actions, then place it where customers are most likely to need assistance.

Start Building Your Custom Chatbot

Let’s Start

Compare AI Chatbot Platforms for Ecommerce

Compare Duki with Landbot and ChatBot.com across ecommerce-relevant capabilities that improve product discovery and ongoing assistant optimization.

Feature Duki Landbot ChatBot.com
Dedicated AI website search bar ✓ Conversational store search X X
Automatic content gap detection ✓ Finds missing store content X X
Built-in prompt quality scoring ✓ Scores assistant prompts X X
AI improvement recommendations ✓ Actionable AI insights X X
Browser voice conversations ✓ Shoppers can speak X X

Duki
✓ Conversational store search
Landbot
ChatBot.com

Duki
✓ Finds missing store content
Landbot
ChatBot.com

Duki
✓ Scores assistant prompts
Landbot
ChatBot.com

Duki
✓ Actionable AI insights
Landbot
ChatBot.com

Duki
✓ Shoppers can speak
Landbot
ChatBot.com

People Asked About

FAQ About AI Chatbots for Ecommerce

Duki can answer product questions, recommend and compare products, search store content, capture leads, and perform shopping actions directly from the conversation.
Yes. A shopper can describe what they need, receive a relevant product recommendation, and have Duki add the product directly to their cart without manually searching the store.
Yes. Shoppers can describe their needs in natural language, and Duki can use your store knowledge to recommend relevant products and guide them toward the right choice.
Yes. Duki Search Display lets shoppers search using complete questions, preferences, and needs instead of relying only on traditional keyword searches.
Yes. Duki answers using the approved product pages, FAQs, policies, documents, links, and other store information you provide.
Yes. Duki can support conversations through WhatsApp, Instagram, and Facebook using the same knowledge base as the website chatbot, so businesses do not need to build separate chatbot knowledge for each channel.

Pay as You Chat!

  • No setup fees
  • Fixed price per message
  • Total flexibility
  • Built to scale
  • No commitments
  • Pay per actual usage
  • Complete transparency
You pay only for what you use – nothing more!

Chatbot – $25 (Per chatbot per month)

Chat Message – $0.25 (Fixed price per message)

Content Crawl – $0.02 (Fixed price per page)

WhatsApp Messages: $0.05 (Fixed price per page)

Get Started
*Offer subject to change without notice, as determined by company policy.