Built to Support Online Shopping

Why Use an AI Chatbot for Ecommerce?

Turn scattered store information into an accessible AI shopping assistant for every stage of the customer journey.

Reduce Shopping Friction

  • An ecommerce customer service chatbot helps shoppers find product and policy answers without searching across multiple pages.

Support Product Decisions

  • A product recommendation chatbot can surface relevant options and comparison information from the knowledge your store provides.

Capture Valuable Intent

  • Use conversational forms and intent classification to support ecommerce support automation while routing qualified sales or service inquiries.
Every Stage of the Journey

Improve the Online Shopping Experience

Duki supports discovery, comparison, policy understanding, and follow-up without completing purchases or managing customer accounts.

 

Improve Product Discovery

Let shoppers describe what they need and receive relevant product, category, guide, or content recommendations.

Compare Store Options

Explain differences using approved specifications, product descriptions, buying guides, and other connected ecommerce information.

Clarify Store Policies

Make shipping, delivery, returns, sizing, care, and warranty information easier to find and understand.

Find Content Gaps

Review unanswered questions and conversation insights to improve product pages, FAQs, policies, and assistant knowledge.

Build an Ecommerce Chatbot for Your Store

Create an AI chatbot for your ecommerce website that supports shoppers answers based on approved product content, policies, FAQs, and knowledge files.

Let's Start
Simple Setup

How to Add Duki to Your Ecommerce Website

Create the assistant, connect store knowledge, customize its experience, test common shopper questions, and place it on relevant pages.

Define the Assistant

Create a Duki project and define its role, language, personality, boundaries, and instructions for ecommerce conversations.

Connect Store Knowledge

Add approved product pages, category content, policy pages, FAQs, links, documents, and knowledge files.

Customize, Test, and Launch

Match the assistant to your brand, test realistic shopping questions, refine its knowledge or instructions, and add it to selected website pages.

Start Building Your Custom Chatbot

Let’s Start

Compare AI Chatbot Platforms for Ecommerce

Compare six practical capabilities for product discovery, customer support, lead capture, and shopper handoff.

Feature Duki FastBots ChatBot.com
Approved knowledge training Trains on product pages, FAQs, shipping policies, returns pages, documents, and other store content. Uses websites, files, articles, FAQs, support content, and knowledge bases.
Product recommendations Recommends relevant products, services, pages, articles, and related content from connected knowledge. Recommends products from trained content; its Shopify integration can use live catalogue data. Provides product recommendations using connected knowledge and ecommerce information.
Shipping and returns answers Explains published shipping and returns information when included in approved knowledge. Answers shipping, sizing, and returns questions from store content. Handles product, shipping, order, and returns questions using connected ecommerce data.
Lead capture Uses conversational forms and intent classification to capture and categorize inquiries. Captures contact details, restock requests, wholesale inquiries, and qualified leads. Captures and qualifies leads through chatbot conversations.
Multilingual conversations Lets shoppers communicate in their preferred language. Supports approximately 95 languages, with quality varying for some dialects or technical terminology. Supports multilingual chatbots and automated language detection.
Human handoff Transfers conversations to support or sales teams when human assistance is needed. Live Chat handoff is available on the Business plan and above. Transfers conversations and their context to human support agents.

FastBots
Duki
ChatBot.com

FastBots
Duki
ChatBot.com

FastBots
Duki
ChatBot.com

FastBots
Duki
ChatBot.com

FastBots
Duki
ChatBot.com

FastBots
Duki
ChatBot.com

Pay as You Chat!

  • No setup fees
  • Fixed price per message
  • Total flexibility
  • Built to scale
  • No commitments
  • Pay per actual usage
  • Complete transparency
You pay only for what you use – nothing more!

Chatbot – $25 (Per chatbot per month)

Chat Message – $0.25 (Fixed price per message)

Content Crawl – $0.02 (Fixed price per page)

WhatsApp Messages: $0.05 (Fixed price per page)

Get Started
*Offer subject to change without notice, as determined by company policy.

Pepole Asked About

FAQ About AI Chatbots for Ecommerce

An AI chatbot for ecommerce is a website assistant that helps shoppers find and understand product, policy, and store information conversationally. Duki bases its answers on the approved website content, FAQs, documents, links, and knowledge files connected by the business.
Duki can answer product and store questions, explain connected policies, and recommend relevant products or pages. Its responses depend on the accuracy and completeness of the approved ecommerce knowledge supplied to the assistant.
Yes. Duki can recommend relevant products, services, category pages, buying guides, and related content based on the shopper’s conversation and the information connected to the assistant.
Yes. When approved shipping, delivery, returns, exchange, or warranty information is connected, Duki can explain that published information and direct shoppers toward relevant pages.
Yes. Duki can display forms during conversations and classify inquiries by intent, helping teams identify sales, support, wholesale, and other follow-up opportunities.
Duki is an informational website and customer-service assistant, not an autonomous shopping agent. It should not be presented as adding products to carts, completing checkout, changing orders, issuing refunds, or accessing private customer accounts by default.