AI Chatbot for Ecommerce
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Why Use an AI Chatbot for Ecommerce?
Duki’s AI Chatbot for Ecommerce helps shoppers find, understand, compare, and act on product information without navigating the store alone.
Help Shoppers Find Products
- Customers can describe what they need in natural language. Duki uses your store information to identify relevant products, recommend options, and guide shoppers toward the right choice.
Turn Search Into Conversation
- Duki can also work as an AI search bar, helping shoppers search by need, preference, use case, budget, or question instead of relying only on product names and keywords.
Turn Questions Into Actions
- Duki can do more than provide information. A shopper can ask for a suitable product and have Duki add the relevant item directly to their cart without manually searching for it.
Support the Entire Ecommerce Journey
An AI Chatbot for Ecommerce should help before, during, and after product discovery while giving the business useful information from customer conversations.
Recommend and Compare Products
Help shoppers understand which products fit their needs and compare relevant options using your product descriptions, specifications, guides, and other approved store information.
Make Shopping More Direct
Shoppers can move from asking what they need to taking the next step in the same conversation, including adding a relevant product directly to their cart.
Answer From Store Knowledge
Duki can answer questions about products, shipping, returns, sizing, specifications, policies, and other information using the ecommerce knowledge you choose to provide.
Speak Instead of Type
Shoppers can communicate with Duki using voice when their browser supports it, giving them another convenient way to ask product and support questions.
Discover Missing Store Content
Duki can identify unanswered questions and missing information. Duki Insights also analyzes conversations to reveal customer needs, recurring topics, and opportunities to improve store content and chatbot performance.
Connect Beyond the Website
Duki can support customers through WhatsApp, capture leads through conversational forms, classify customer intent, and transfer conversations to a human team when personal assistance is needed.
Build an Ecommerce Chatbot for Your Store
Give shoppers one place to discover products, get answers, receive recommendations, and complete useful shopping actions through conversation.
How to Add Duki to Your Ecommerce Website
Create your ecommerce assistant, connect your approved store knowledge, customize the experience, and test how it handles real product questions and shopping actions.
Define Your Shopping Assistant
Add Your Store Knowledge
Customize, Test, and Launch
Match Duki to your brand, test real product searches, questions, recommendations, and enabled actions, then place it where customers are most likely to need assistance.
Start Building Your Custom Chatbot
Compare AI Chatbot Platforms for Ecommerce
Compare Duki with Landbot and ChatBot.com across ecommerce-relevant capabilities that improve product discovery and ongoing assistant optimization.
| Feature | Duki | Landbot | ChatBot.com |
|---|---|---|---|
| Dedicated AI website search bar | ✓ Conversational store search | X | X |
| Automatic content gap detection | ✓ Finds missing store content | X | X |
| Built-in prompt quality scoring | ✓ Scores assistant prompts | X | X |
| AI improvement recommendations | ✓ Actionable AI insights | X | X |
| Browser voice conversations | ✓ Shoppers can speak | X | X |
Pay as You Chat!
- No setup fees
- Fixed price per message
- Total flexibility
- Built to scale
- No commitments
- Pay per actual usage
- Complete transparency
Chatbot – $25 (Per chatbot per month)
Chat Message – $0.25 (Fixed price per message)
Content Crawl – $0.02 (Fixed price per page)
WhatsApp Messages: $0.05 (Fixed price per page)